Privacy Policy

---

PRIVACY POLICY

Effective Date: 17 January 2026
Last Updated: 17 January 2026

1. Introduction

Carol-Lee Alberts (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.carollee.co.za, interact with us online, or make use of our services.

By using this website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Your name and surname
• Email address
• Contact number
• Information submitted via contact forms
• Information shared when booking a discovery call or enquiry
• Any messages or information you choose to send us

We do not intentionally collect sensitive personal information unless you choose to share it with us.

3. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Responding to enquiries and messages
• Scheduling discovery calls or sessions
• Providing requested services or information
• Improving website functionality and user experience
• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Website Analytics

This website may use cookies and similar technologies to:

• Improve site functionality
• Understand website traffic and usage patterns
• Support marketing and analytics tools

We may use services such as:

• Google Analytics
• Meta (Facebook) Pixel

These tools collect anonymised usage data and do not personally identify you.

You may disable cookies in your browser settings if you prefer.

5. Third-Party Services

We may use trusted third-party platforms to support our website and services, including:

• Website hosting (GoDaddy)
• Online booking tools
• Analytics and marketing platforms

These service providers are required to handle your information securely and in compliance with applicable data protection laws.

6. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure

While no system is 100% secure, we are committed to safeguarding your information responsibly.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator if necessary

To exercise any of these rights, please contact us using the details below.

8. Medical & Professional Disclaimer

Any information shared on this website is for general informational purposes only and does not constitute medical, psychological, or therapeutic advice.

Breathwork and coaching services offered by Carol-Lee Alberts are not a substitute for professional medical or mental health care. Please consult a qualified healthcare provider if required.

9. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Carol-Lee Alberts
Email: info@carollee.co.za
Website: www.carollee.co.za